DATA COLLECTED
In order to comply with the purpose of the VISITOR's data processing and thereby comply with the personal data treatment policy, the data that will be collected are:
Dato | Tipo de Dato |
|---|---|
Cantidad de busqueda de la página | No personal |
Cantidad de visitantes | No personal |
Fecha de visitas | No personal |
Horario de mayor cantidad de visitas | No personal |
Tiempo promedio dentro de la página | No personal |
Asunto de solicitud | Privado |
Correo Eléctronico | Privado |
Dirección | Privado |
Mensaje | Privado |
Teléfono | Privado |
Firma | Público |
Identificación | Público |
Nombre | Público |
Razón Social | Público |
As can be seen in the previous list, the personal data that the VISITOR You are authorizing to make treatment are three, identification data (Company Name, name, identification number and signature), contact information (Address of address, email and telephone) and information data (Subject of request and Message).
The so-called "non-personal" data are not covered by Colombian personal data protection laws, since said data is handled anonymously, without collection of any type of personal data, making it impossible to associate said data with a VISITANT E determined, consequently they cannot be considered personal data.
Equally, SYMMPLY SAS does not process sensitive data for the use of the website, nor does it request such data through the website. In the event that the VISITOR delivers sensitive data by any of the means provided on our website in the contact us section, it will be understood that they have given authorization for the processing of these data.
Regarding sensitive data, the VISITOR has the power not to allow the processing of said data, that is, it is optional for the VISITOR to allow SYMMPLY SAS to process said data. Although SYMMPLY SAS undertakes, in case of receiving sensitive data from the VISITOR , to do everything possible to respond to their request, avoiding treating the sensitive data provided.
In compliance with Law 1581 of 2012 , Regulatory Decree 1377 of 2013 , Regulatory Decree 886 of 2014 and Unique Decree 1074 of 2015 (Chapters 25 and 26), regulations issued by the Congress and Government of the Republic of Colombia, which deal with protection of personal data; We disclose the policy on the processing of personal data for the use of our website, which is mandatory for SYMMPLY SAS . Where we undertake to comply with the personal data protection program, guaranteeing transparency and confidentiality in the handling of information; likewise ensure that it will only be used for the purposes authorized by the VISITOR and the information may not be transferred to third parties without proper authorization.
SYMMPLY SAS guarantees the confidentiality, freedom, security, veracity, transparency, access and restricted circulation of the VISITOR's data and / or DATA THAT YOU DELIVER and they reserve the right to modify their Personal Data Treatment Policy at any time.
Likewise, the VISITOR is advised that the treatment of the data described here is mandatory, since not allowing said treatment would result in the impossibility of the VISITOR can correctly execute and view the website https://www.symmply.com/, resulting in the impossibility of using the interactions that it brings to facilitate navigation and interaction within the website.
The VISITORS Those who access the website should consult this policy in order to be informed of the different treatments carried out by SYMMPLY SAS , given the possible modifications of these, which may be carried out by SYMMPLY SAS without prior notice.
The VISITOR who accesses and uses this web page knows and accepts the conditions written here, and the modifications that may occur, having to periodically access them for their knowledge.
The website includes the texts, graphics, images, videos, sounds, drawings, photographs and software included in it, whether or not they are subject to intellectual property.
In this data processing policy, you can find the following information:
Read about it data treatment
GLOSSARY
For the purposes of being able to understand this data processing policy and thus comply with the information principle, the VISITOR that the words contained in this document shall be understood according to the provisions of Article 3 of Law 1581 of 2012 , Article 5 of Law 1480 of 2011 , Article 3 of Regulatory Decree 1377 of 2013 and Article 2.2.2.25.1.3 of Decree Regulation 1074 of 2015 . In addition to the definitions contained in the previous regulations, the following words must be understood in the following sense:
Animations: Refers to the movements and change of colors that are displayed on our website when moving through it or moving the cursor.
Certificate: It guarantees the authenticity of the web page and the security that it has in the protection of your data, you can find it in the drawing of the padlock that is next to the web address or URL.
Cloud Computing: Contract signed between SYMMPLY SAS and a third party that offers internet services for the proper functioning of our website.
Complement: Interactivity added to the website to make it more functional and improve the VISITOR's experience when entering our website.
Cookie: They save browsing information to make your experience on our website easier.
Analytics Cookies: They help to understand how visitors interact with our website, discover errors and provide better general analytics.
Marketing Cookies: They are used to track the effectiveness of advertising to provide a more relevant service and offer better ads that are tailored to your interests.
Essential Cookies: They allow basic functions such as security, identity verification and network administration. These cookies cannot be deactivated.
Functional Cookies: They collect data to remember the choices that visitors make, to improve and offer a more personalized experience.
Email: Email where people want to be contacted.
Recipient: Person or machine to whom the VISITOR sends or receives information.
Domain: It is the name of the web page, which for this case is SYMMPLY SAS .
Effects: Refers to the way the images and letters on our website are displayed.
Marketing Study: It is a research work carried out by SYMMPLY SAS in order to identify what products and services VISITORS are requiring and also to be able to personalize the information and advertising that is sent to people.
HTTPS: It means HyperText Transfer Protocol Secure, which guarantees the integrity and confidentiality of the information sent to enter our website, based on international internet security standards.
Identification: ID number or any other number that identifies people.
Interactive: It refers to the correct operation of buttons, effects, animations and links that our website contains.
Link: Also known as a link, which allows the VISITOR to be taken to another part of our website or to another website.
Machine: Refers to the servers used by us for the proper functioning of our website.
Message: It is the content of your request or the reason for which you are contacting us.
Name: How a person is called, which includes the name and surname of the VISITOR .
External Web Page: It is any web page that does not belong to SYMMPLY SAS .
Person: It is any human being.
Company Name: The way it is called or the name of the companies or commercial companies.
Security: It is the minimum information that is required to be processed to guarantee the VISITOR that their navigation on our page is safe, that is to say that the information that is sent and received is confidential and encrypted and no one, apart from the recipient, can see or access to such information.
Internet services: It is everything that a web page requires so that the VISITOR can enter, see and interact on our web page correctly and safely.
Servers: Place where all the information found on the internet is stored.
Telephone: Landline or cell phone number where people wish to be contacted.
URL: It means Uniform Resource Locator, which is the way it calls or identifies a web page, which should be understood as https://www.symmply.com/.
Visitor: It is anyone who enters our website. It will be understood as a synonym for HOLDER .
Any other term not defined in this policy or in Colombian laws, will be understood or defined first according to the meaning that was intended to be given in the present or legal nature of the same, second as it is defined in a social sphere, that is, by the common of people, and third as defined within the technicality of systems engineering.
OBJECT OF THE WEBSITE
SYMMPLY SAS makes available to the VISITOR to access the website, information and data, hereinafter CONTENTS , through a website. The CONTENTS of the website are provided and created by SYMMPLY SAS .
ACCESS TO THE WEBSITE
Access and use of the website by VISITORS is free, without prior authorization, subscription or registration.
Access and use of the VISITOR This website does not imply any obligation regarding the quality and speed of access by the VISITOR , who may modify the conditions of access or suspend access to the website, or part of the website, without prior notice, not being SYMMPLY responsible for the consequences, damages and losses caused by the modification of the access and the suspension of the web page.
The hardware and software necessary to access the website will be at the expense of the VISITORS. SYMMPLY SAS It will not be responsible for the operation or the consequences of these, nor for the rights of use or licenses required for their use.
Nor will SYMMPLY SAS be responsible of any anomaly, malfunction, deterioration, erasure of data or software that occurs in the VISITORS 'equipment or systems, as a direct or indirect consequence of accessing or attempting to access the website.
The service provided by SYMMPLY SAS through its website is for an indefinite period, without prejudice to its being able to be suspended or canceled without prior notice.
CONTENTS OF THE WEBSITE
The language used by SYMMPLY SAS On the website it will be Spanish, without prejudice to the use of other languages, national or regional. SYMMPLY SAS is not responsible for the lack of understanding or understanding of the language of the website by the VISITOR , nor for its consequences.
The contents of the website are intended to inform and publicize the activities, products and services provided by SYMMPLY SAS and are of a general and indicative nature, not being binding on SYMMPLY SAS .
SYMMPLY SAS may modify the contents without prior notice, as well as delete and change these within the website, such as the way in which they are accessed, without any justification and freely, not being responsible for the consequences that they may cause to users. VISITORS .
SYMMPLY SAS is the property of all the industrial and intellectual property rights of the website, as well as the content it houses. Any use of the website or its contents must be exclusively private. Any other use that involves the copying, reproduction, distribution, transformation, public communication or any other similar action, of all or part of the contents of the website, as well as of the same, is reserved exclusively for SYMMPLY SAS, so no VISITOR may carry out these actions without the prior written authorization of SYMMPLY SAS .
The use of the contents of the website to promote, contract or disseminate advertising or information of its own or of third parties is prohibited without the authorization of SYMMPLY SAS , nor to send advertising or information using the services or information that are made available. of VISITORS , regardless of whether the use is free or not.
The links or hyperlinks that third parties incorporate in their web pages, directed to this web page, will be for the opening of the entire web page, not being able to express, directly or indirectly, false, inaccurate or confusing indications, or incur in unfair or illegal actions against SYMMPLY SAS .
SYMMPLY SAS is not responsible for the reliability and speed of the hyperlinks that are incorporated into the web page for the opening of others. SYMMPLY SAS does not guarantee the usefulness of these links, nor is it responsible for the content or services that the VISITOR can access through these links, nor for the proper functioning of these websites.
SYMMPLY SAS will not be responsible of viruses or other computer programs that deteriorate or may deteriorate the computer systems or equipment of users when accessing its website or other websites that have been accessed through links on the SYMMPLY SAS website.
VISITORS ON THE WEBSITE
VISITORS who access the SYMMPLY SAS website will do so in accordance with the Law, and are obliged at all times not to access the website and its contents in a manner contrary to that established and / or for illegal purposes, harmful to rights. and freedoms of third parties, or that may damage, deteriorate, saturate or slow down the website, to the detriment of SYMMPLY SAS or third-party users.
VISITORS They will not use the contents of the website in a manner contrary to the Law, especially the Law on Intellectual and Industrial Property, customs and public order, nor will they copy, distribute, disseminate, transform, modify or manipulate them.
SYMMPLY SAS does not have on its website products or services available to VISITORS where they must enter any type of content or information, such as newsgroups, chat rooms, forums or others of a similar nature. However, SYMMPLY SAS does have an email service on its website available to VISITORS so that they can contact SYMMPLY SAS , so they agree to use said email service in accordance with the Law, morals, good customs and public order.
VISITORS , in the use of products and services where they provide information or content, will not violate fundamental rights and public freedoms, will not incite or promote demonstrations or criminal, xenophobic, terrorist or degrading acts based on sex, race, religion, beliefs, nor will they disclose pornographic content or services, nor will they apologize for violence.
Access to the contents of the website by the VISITOR will be under their full responsibility, and SYMMPLY SAS cannot be affected by any consequence derived directly or indirectly from accessing the website, whether physical, logical, moral or personal.
SYMMPLY SAS may hold VISITORS responsible who, by misusing the website, cause damage or harm to third parties, as well as possible viruses or computer programs, which may introduce, generate, host on the website, and deteriorate or may deteriorate both the contents and the proper functioning of it, as well as the equipment, systems and programs of the VISITORS of the website.
SYMMPLY SAS may address the VISITORS about all claims, compensation, fines or administrative sanctions that fall on SYMMPLY SAS and they are the direct or indirect responsibility of a VISITOR of the contents or services of the web.
All VISITORS who know of any action that is deteriorating or may deteriorate the proper functioning of the SYMMPLY SAS website, modify or alter its contents, must immediately notify SYMMPLY SAS by any of the means provided on our website in our contact us section.
DESCRIPTION OF THE PROCESSING OF PERSONAL DATA
Such processing of VISITORS ' personal data is done with the aim of being able to contact them or send information requested by any of the means provided on our website in our contact us section. Also so that our website can be executed and displayed correctly and that the VISITOR can interact correctly in it, facilitating and improving the experience on our website. Which will store all the information necessary to identify each VISITOR , when they wish to contact us, to seek to contact us to send them possible information of interest and to be able to adequately offer the products and services requested. Carrying out marketing studies and statistics of visits to the website and to preserve the acceptance of data processing permits and the use of cookies on our website.
PURPOSE OF THE PROCESSING OF PERSONAL DATA
The purpose for which the VISITOR's data will be processed is to control, monitor, consult, contact, send information, send advertising and marketing study for the offer of products and services that are offered and make statistics of visits to the website. In addition, make contracts with SYMMPLY SAS and guarantee the proper functioning of our website in terms of interactivity and security. Also the conservation of the authorization to process personal data and use of cookies on our website.
More specifically, the purpose of data processing is:
Contact the VISITOR , when he has requested it by any of the means provided on our website in our contact us section, through the different communication channels (physical, electronic and telephone), related to the request sent and received by part from SYMMPLY SAS .
Provide information through the different communication channels (physical, electronic and telephone), related to the products and / or services offered by SYMMPLY SAS , events, advertising, promotions and news addressed to our VISITORS of our website.
Perform statistics on the behavior of visits and searches of our website.
Carry out studies or market research to improve our products and services and personalize the information and advertising that is shown to the VISITOR .
Guarantee the proper functioning of our website with regard to security, access, visualization, interactivity and sending to external websites.
Keep proof of acceptance of the processing of personal data and use of cookies on our website.
PROCESSING OF PERSONAL DATA
The data processing, which will be carried out on the VISITOR's data collected, is for the proper functioning and security of our website. Also to be able to supply or deliver information of interest, complete, sufficient and personalized to each VISITOR who visits our website or contacts us by the means provided on our page in the contact us section. Data will also be processed in:
TO STOCK
In order to have the contact details of the VISITOR , for the creation of the different responses to the requests received, as well as storing them in the cloud and being sent to the different professionals who are experts in the field to respond to your request. Also keep the acceptance of data processing and use of cookies.
USE OF THE INTERNET ON OUR WEBSITE
In order to guarantee, in a more secure and effective way, the conservation of the data and the access to the same, the storage of the collected data and its treatment, in most of the times, it will be using internet services contracted by SYMMPLY SAS with third-party companies, to guarantee compliance with international security standards and the correct functioning of our website.
Among the different uses of the internet that the website has, we have the following internet services:
CLOUD COMPUTING
WIX
Domain provider, servers, website design and interactions
Company with which SYMMPLY SAScontracted cloud computing services to store the website on the Internet, that is, it is the company in charge of providing the servers. In addition, it is the company to provide the different interactivities that the page has, such as the connection to social networks and the sending of emails by filling out the form found in our section of contact us .
It is in charge of collecting data for the statistical analysis of the use of our website, which is done anonymously and does not collect any personal data from the VISITOR . It is also in charge of capturing and sending the data that the VISITOR provides by filling in the form to an email from the company SYMMPLY SAS .
It is in charge of collecting and storing the acceptance of the processing of personal data and the use of cookies when you use our website.
We invite you to review the WIX terms of services so that you can understand in more detail the treatment of your data that is being collected by using our website, which you can read here .
MICROSOFT
Provider of a suite of office automation, messaging and business internet management and administration tools
Company with which the SYMMPLY SAScontracted cloud computing services to handle business email and Internet-oriented business administration, management and office automation tools.
It is in charge of providing business email services, known as Outlook and before hotmail, and, with it, the possibility of storing on the internet and using administrative and administrative management tools, such as SharePoint or OneDrive, and the use of office tools, such as Word or Excel.
This company is in charge of receiving the messages that are sent from our website, when the VISITOR fills out the form or writes us to the email, storing the information on a messaging server and organizing it in an understandable and legible way for us to read and respond to the VISITOR's request. It only processes the VISITOR's data in the sense of receiving, storing and presenting the data in an understandable and legible way.
We invite you to review the MICROSOFT terms of services so that you can understand in more detail the treatment of your data that is being collected by using our website or by sending us emails, which you can read here .
Provides the fan page service within the social network
Our website, in its computer version, has a Facebook plug-in, which allows the VISITOR to view and interact on our Facebook fan page, without having to go to the official Facebook page.
The data capture and treatment thereof, when the VISITOR interacts in said complement, are the same as carried out by Facebook as if the VISITOR were on its website.
We invite you to review the FACEBOOK terms of services so that you can understand in more detail the treatment of your data that is being collected by using our website when you use our Facebook plug-in, which you can read here . You can also read the data policy here and cookie policy here .
TELEPHONY OPERATOR
Provides mobile phone service
Although it is not a cloud computing service, the VISITOR should know that when making their request by telephone, the mobile phone operator can collect and process data such as the number from where they are called, the number where they are called, time, date and duration of the call and even the location of where the call is made.
We invite you to review the data processing and privacy policy of your mobile operator, so that you can better understand how your personal data is treated when you decide to contact us by phone call.
EXTERNAL LINKS
Our website contains links that lead the VISITOR to web pages other than those of SYMMPLY SAS , these external pages are official pages of the Colombian State, in order that they can have information about the applicable regulations, social media pages, with the purpose that the VISITOR can know the terms and conditions of social networks and can follow us on said social networks, and pages of terms and conditions of Colombian mobile telephony, in order to facilitate the VISITOR to know the terms and conditions of how their data are treated when communicating with us by phone call.
External links take the VISITOR to the following pages:
Official page of the Senate of the Republic of Colombia.
Official website of the Mayor's Office of Bogotá DC
Official facebook page.
Official Twitter page.
Official page of Instagram.
Claro Colombia official page.
Movistar Colombia official page.
Official page of Tigo Colombia.
Virgin Mobile Colombia official page.
The VISITOR is informed that when using external links, SYMMPLY SAS stops collecting and processing data for the use of our website, since these links refer you to a page that does not belong to SYMMPLY SAS , consequently this policy is not applicable on these pages. Therefore, we recommend that the VISITOR , in case of making use of said links, proceed to read the data treatment policies that these pages have to know how those pages treat their personal data.
USE OF COOKIES
Our website uses cookies for the correct functioning and display of the page, among the cookies used are:
Essential Cookies
They cannot be deactivated, since these are in charge of the operation and security of the page, that in case the VISITOR does not want said cookies to be used, they must proceed to leave our website immediately
Functional Cookies
The VISITOR can deactivate them, these cookies collect data on permissions and searches carried out by the VISITOR within our page, in order to improve their browsing experience on our page and improve its performance.
Marketing Cookies
The VISITOR can deactivate them, they are used to monitor the effectiveness of the advertising in order to improve the products and services offered and improve the way of visualization and interactivity of our page.
Apart from the above cookies, our website also uses Facebook cookies to use the Facebook plug-in, which allows you to interact with our fan page from our website without having to enter the Facebook page. These cookies collect user information and Facebook login in order to interact with the plugin. We invite you to read the cookies policy that Facebook has to better know what type of information it collects and treats said Facebook cookies, which you can read here , these cookies can be disabled.
In case you want to enable or disable the cookies used by our website and know better what type of cookies are used, you can do so by clicking on the padlock located next to the URL cookies option. You can also do it from the options button that appears in the acceptance of the use of cookies on our website.
PERSONAL DATA SECURITY
In order to guarantee security standards and access to information, the data is stored in the cloud; A shared private access storage is used, where entry is restricted, access is made with a username and password, which depending on the user will have access to certain information, according to their position and permissions. Corporate emails are also handled that allow us to monitor and control the information that reaches us, in order to prevent your information from circulating in personal accounts, without any type of monitoring, control or authorization.
In relation to external links, all the links placed on our website, send the VISITOR to the official pages of social networks, official pages of the Colombian State and official pages of the main mobile phone operators that exist in the Republic of Colombia , as you were informed in our section of use of the internet in external links of this personal data treatment policy.
SYMMPLY has chosen to outsource services to meet current and changing demands in terms of computer security, contracting cloud services with WIX and MICROSOFT , as explained in the section on using internet in cloud computing of this personal data treatment policy.
The VISITOR must bear in mind that in matters of computer security, it is not possible to guarantee 100% security, but that there will always be vulnerabilities and that will depend on the security systems implemented and the technological advances that have, that is, there will always be risk of our security systems being compromised. Likewise, you must take into account that the security and vulnerabilities that your information presents will depend on the security and vulnerabilities that the contracted cloud services have, that is, the security and vulnerabilities depend on the security and vulnerabilities that the security systems of the WIX and MICROSOFT cloud services.
SYMMPLY invites you to review the privacy policies of WIX and MICROSOFT so that you can understand in more detail the security systems that are handled and the vulnerabilities that your information may present when being placed in these cloud services, which you can read, to the case of WIX , here and, for the case of MICROSOFT , here .
Yes SYMMPLY finds that there was a violation of its information security systems, we undertake to notify the HOLDERS of the affected data, as soon as possible, of the incident that occurred and the data or information that were affected by said security violation.
IF YOU CONSIDER THAT YOUR DATA DOES NOT HAVE SUFFICIENT SECURITY , we invite you to IMMEDIATELY LEAVE our website and AVOID ANY TYPE OF INTERACTION in it, since, due to the current infrastructure of the company, as well as our economy, it is not possible that we can ensure better security systems for your information.
SYMMPLY SAS recommends VISITORS to follow the following guidelines to have greater guarantees regarding the security of their information:
The Internet is not a secure means of communication.
Check the identity of your Internet service provider, the regulations to which it is subject and the legal means and guarantees to demand responsibilities. Be wary of providers that offer better service conditions, but do not guarantee confidentiality in the treatment of your personal data.
Require your Internet service provider to inform you of the processing it will carry out with your personal data. And in case of mistrust, or refusal of the latter –the service provider– to change the data protection policies, resolve the relationship with said provider and contract the services with another.
Accessing and browsing the Internet leaves records of the places accessed and navigated through, and this data can be processed to obtain user profiles, tastes, hobbies, etc. You must use the technical mechanisms of detection of the traces and monitoring of your navigation, to avoid the processing of your data for these purposes.
As a guarantee of confidentiality, use pseudonyms when providing your personal data (email addresses, forums, newsgroups, etc.) as long as you are not obliged to provide your real identity by legal imperative.
The use of credit cards to make payments over the Internet may pose a risk, as the data may be intercepted by third parties. Check that secure payment gateways are used to encrypt the information.
By providing your email address, other people can use it to include it in distribution lists, and thus receive unwanted emails (spam). Check to whom you provide your email address and the purposes for which it will be used.
Do not reply to emails, where they ask you to forward it to multiple recipients, they are often used to collect email addresses by those who initiated them, to later include their address to distribution lists and send you unwanted emails (spam).
Update the versions of your computer programs, since greater security and confidentiality measures will have been incorporated in the latest versions.
APPLICABLE REGULATIONS
SYMMPLY SAS is a company of business, legal and accounting solutions, located in the city of Bogotá DC in the country Colombia, which has a branch in the city of Tunja of the same country and a Branch in Miami, FL, United States, that is why that the applicable regulations, when a VISITOR accesses our page, is the Colombian regulations, since the main address is located in Colombia.
Within the Colombian legal system, the international norms and international treaties ratified by the State of the Republic of Colombia are applicable, plus the internal norms, in the case of the use of our website, all the Colombian and international regulations ratified by Colombia are applicable. regulate, in a general or special way, the processing of personal data when using a web page or when there is a web page and any provision or situation that is not contained within this data treatment policy, must be completed or understood in the light of Colombian regulations.
More specifically, without this meaning that there are no more applicable regulations, the main regulations applicable to this personal data treatment policy are Law 1480 of 2011 , Law 1581 of 2012 , Regulatory Decree 1377 of 2013 , Law 1755 of 2015 , Regulatory Decree 886 of 2014 and Unique Decree 1074 of 2015 .
PRINCIPLES OF THE PROCESSING OF PERSONAL DATA
In order to guarantee the correct treatment and security of the data of our VISITORS , this personal data treatment policy will be governed by the guiding principles enshrined in Article 1 of Law 1480 of 2011 , Article 4 of Law 1581 of 2012 and other Colombian regulations applicable to the treatment and protection of personal data.
RIGHTS OF THE DATA HOLDER
Every VISITOR to our website has the right, in relation to the data that SYMMPLY collects, those enshrined in the Article 3 of Law 1480 of 2011 and Articles 8 and following of Law 1581 of 2012 , in addition you also have the right to:
Know, update and rectify your personal data in front of those responsible for the treatment or those in charge of the treatment.
Prohibit the processing of your data when the processing by SYMMPLY SAS is no longer necessary or mandatory.
Prohibit at any time that you are contacted for advertising matters (services and promotions) of SYMMPLY SAS .
Know the professional assigned to respond to your request sent.
Respond to your requests sent within the legal terms and with the greatest speed, clarity, precision and efficiency possible.
SUBJECTS WITHIN DATA PROCESSING
RESPONSIBLE FOR THE TREATMENT
The person responsible for the processing of the VISITOR's data is the company SYMMPLY SAS and whose main address is in the city of Bogotá DC, Colombia. He can be contacted on the following channels:
Address: Street 48 # 73-69 2nd floor
Phone: (+57) 3157005447
Email: juridico@symmply.com
The hours of attention for the VISITOR , in the case of address and telephone, is from 9:00 a.m. to 5:00 p.m. Colombian time from Monday to Friday. In the case of contact by mail, you will receive a response within a term of FIVE (5) business days.
PROCEDURE FOR APPLICATIONS
In order to guarantee the rights of our VISITORS to correct, update, delete, know or revoke authorization for the processing of personal data. The process to exercise these rights will be that established in articles 14, 15 and 16 of Law 1581 of 2012 .
In the event that the request deals with situations not described in the previous rule or deals with issues that are not contemplated in said rule or this data treatment policy, the procedure to apply will be that established in Law 1755 of 2015 .
In order to guarantee a clear, sufficient, timely and thorough response, the VISITOR or whoever takes his place must take into account the following:
Minimum Content of the Request
The request submitted by the VISITOR must contain at least the following information:
Full name of the HOLDER .
Identification of the HOLDER .
Photocopy of the identity document of the HOLDER .
Full name of the attorney or legal representative or successor in title of the HOLDER , if applicable.
Identification of the attorney or legal representative or successor in title of the HOLDER , if applicable.
Document that proves your status as attorney-in-fact or legal representative or successor in title. In the case of the attorney-in-fact, present power of attorney with notarization.
The description of the facts that give rise to the request.
Indication of what is desired with the request.
Indication of the place of notification (Address, Telephone and Email).
The documents that you wish to assert as proof of your request.
Firm.
Request Means
THE VISITOR You may submit your requests in relation to the processing of personal data in the channels described in the section on subjects within data processing , addressed to the person responsible for data processing.
ACCEPTANCE OF THE PERSONAL DATA PROCESSING POLICY
VISITORS of our website, as HOLDERS of the data that SYMMPLY SAS collects and processes, accept the processing of their personal data with the permanence, interaction or acceptance of the processing of personal data and the use of cookies on our website, in accordance with the terms of this policy and SYMMPLY SAS may continue to process the data for the purposes described, if they do not exercise their right to revoke or delete.